![]() ![]() So the mouse and keyboard drivers might have become corrupted, outdated or incompatible with your Windows. Sometimes the mouse and keyboard work in Safe Mode but sometimes it doesn’t so you have to manually check that, but if the keyboard and mouse work then it’s possibly a driver problem. It doesn’t matter if you use a USB or PS/2 mouse or keyboard as both of them will be stuck on the welcome screen and you won’t be able to restart your PC, you need to manually power off by holding the power button. ![]() ![]() The problem also occurs if you have recently updated to Windows 10 as the old drivers sometimes become incompatible with the new version of Windows. Fix Mouse and keyboard not working in Windows 10: Whenever you start your computer the keyboard and mouse stop working at the welcome screen and you don’t know what to do in this situation then don’t worry we will troubleshoot this issue shortly. ![]()
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